ZKTeco Warns of an Unauthorized Website Using Its Name: Why Hardware and Firmware Sources Matter for Access Control Devices
On 10 November 2026, ZKTeco published an official statement on zkteco.com saying it has no connection with en.zktecoiran.com, a website that uses its name. The company says it does not own, operate or authorize the site and accepts no responsibility for anything bought or downloaded from it. This matters to anyone in Saudi Arabia who buys or runs ZKTeco fingerprint, time attendance or access control devices. Below we cover what the statement says, what it means for where you buy hardware and firmware, and what to check on your sites as part of your security and surveillance systems.
Key takeaways
- ZKTeco says en.zktecoiran.com is not owned, operated, authorized or endorsed by it, and it has no commercial, legal or technical relationship with the site’s operators.
- The company disclaims responsibility for transactions, software and firmware downloads, technical data, warranties and security incidents through that site or any other unverified platform.
- Customers are told to buy products and get information only through official channels, to ensure authenticity, a valid warranty and technical support.
- Suspicious websites, distributors or products can be reported to service@zkteco.com.
What did ZKTeco say in its statement?
The notice, titled “Official Statement Regarding Unauthorized Website and Brand Protection”, appeared in the news section of ZKTeco’s official website on 10 November 2026. It names the website in question and asks customers to source products and information exclusively through ZKTeco’s official channels, including www.zkteco.com.
The statement is specific about what the company will not stand behind. It takes no responsibility for any purchase made through the unauthorized site, any software or firmware downloaded from it, any technical data posted on it, any warranty offered through it, or any security incident that results from using it. The same applies to other unverified platforms trading under the brand.
ZKTeco adds that its legal and compliance teams are looking into the matter and that it reserves the right to take legal action against anyone infringing its trademarks or misleading the market. The statement does not mention Saudi Arabia or any Gulf market by name.
Why does the firmware source matter for access control devices?
On most projects a fingerprint or face recognition terminal is not a standalone gadget. It sits on the building network, stores employees’ biometric data and attendance records, and may control a door lock or an entrance gate. A firmware update replaces the software that runs all of this inside the device.
That makes the source of the update file part of the system’s security. A file of unknown origin may not be meant for that model or hardware version, and it may have been altered. The statement is clear that ZKTeco accepts no liability for security incidents caused by files downloaded from unverified platforms, or for warranties offered through them.
The same logic applies to the hardware itself. A device bought through an unauthorized channel may arrive without a manufacturer’s warranty or without access to technical support when it fails, even if it looks identical and carries the same model number.
What does this mean for the Saudi market?
ZKTeco products sold in Saudi Arabia cover time attendance, door access control, intercom and gates. The models listed on the AZEIDK website include time attendance terminals such as the MB1000 and SF300, and access control devices such as the F34 Lite. The full range is on our ZKTeco brand page.
The statement does not change any regulatory requirement in the Kingdom. It does underline a practical point: warranty, technical support and safe updates come from the manufacturer’s official channels, not from any website that happens to carry the brand name. The same issue comes up across the safety and security sector, as in UL’s warning on counterfeit sprinklers bearing its mark.
It becomes relevant at handover and under maintenance contracts, when the contractor is asked where the devices came from and which firmware version is installed, and when a fault needs the manufacturer’s support.
AZEIDK Expert Take
If your facility runs ZKTeco devices, review three things. First, the purchase source, supplier invoice and warranty document for each device. Second, where the installed firmware and software came from: confirm it was obtained from zkteco.com or a support channel authorized by the manufacturer, and record the version number in the handover file. Third, never install an update from a link found through a general search or received in a message without checking the domain. On new projects, it helps to write the device source, warranty documentation and firmware version into the supply specification. If you are planning a new attendance or access control system, our guide to choosing a time attendance device explains the trade-offs between fingerprint, face and card, and you can discuss your requirements with the AZEIDK security and surveillance systems team.
Sources
- Official Statement Regarding Unauthorized Website and Brand Protection, ZKTeco, 10 November 2026
