{"id":17667,"date":"2026-10-29T16:49:31","date_gmt":"2026-10-29T16:49:31","guid":{"rendered":"https:\/\/azeidkgroup.com\/?page_id=17667"},"modified":"2026-10-29T16:52:30","modified_gmt":"2026-10-29T16:52:30","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/azeidkgroup.com\/en\/eg\/terms-and-conditions\/","title":{"rendered":"Terms &#038; Conditions \u2014 AZEIDK Egypt"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17667\" class=\"elementor elementor-17667 elementor-17666\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d0bf2e e-con-full e-flex e-con e-parent\" data-id=\"5d0bf2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-489787f elementor-widget elementor-widget-html\" data-id=\"489787f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div 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input[type=email]{text-align:right}.az-eg-sec.is-tight-b{padding-bottom:18px}<\/style><style id=\"az-eg-arrfix\">.az-eg-more svg.az-eg-arr,svg.az-eg-arr{width:18px;height:18px;flex:none;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}[dir=\"rtl\"] .az-eg-more svg.az-eg-arr{transform:scaleX(-1)}<\/style><section class=\"az-eg-ph\" style=\"background-image:url(https:\/\/azeidkgroup.com\/wp-content\/uploads\/2026\/10\/azeidk-eg-cairo-nile-business-towers-1536x864.jpg)\"><div class=\"az-eg-wrap\"><ul class=\"az-eg-bc\"><li><a href=\"\/en\/eg\/\">Home<\/a><\/li><li aria-current=\"page\">Terms & Conditions<\/li><\/ul><span class=\"az-eg-kicker\">Last updated: 29 October 2026<\/span><h1>Terms & Conditions<\/h1><p>The terms governing use of the AZEIDK Egypt website, quotations, and the supply, installation and maintenance of fire protection systems.<\/p><\/div><\/section><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-56ef2ee e-con-full e-flex e-con e-parent\" data-id=\"56ef2ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-01049f9 elementor-widget elementor-widget-html\" data-id=\"01049f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"az-eg\" dir=\"ltr\" lang=\"en\"><style id=\"az-eg-terms-css\">.az-eg-terms{display:grid;grid-template-columns:280px minmax(0,1fr);gap:48px;align-items:start}.az-eg-terms>*{min-width:0}.az-eg-toc{position:sticky;top:110px;background:#f6f8f7;border:1px solid var(--ln,#e5e7eb);border-radius:14px;padding:20px}.az-eg-toc b{display:block;font-size:14px;margin-bottom:10px;color:#0f172a}.az-eg-toc ol{margin:0;padding-inline-start:20px;font-size:13.5px;line-height:2}.az-eg-toc a{color:#334155;text-decoration:none}.az-eg-toc a:hover{color:#14532d;text-decoration:underline}.az-eg-tm h2{display:flex;gap:12px;align-items:baseline;font-size:21px;margin:34px 0 12px;color:#0f172a;scroll-margin-top:110px}.az-eg-tm h2:first-child{margin-top:0}.az-eg-tm h2 span{flex:none;color:#c26a1d;font-size:15px;font-weight:900}.az-eg-tm p,.az-eg-tm li{color:#334155;line-height:1.95;font-size:15.5px}.az-eg-tm ul{padding-inline-start:22px;margin:0 0 10px}.az-eg-tm section{padding-bottom:22px;border-bottom:1px solid #eef0f3}.az-eg-tm a{color:#14532d;font-weight:700}.az-eg-note2{margin-top:26px;padding:16px 18px;border-radius:12px;background:#fff7ed;border:1px solid #fed7aa;color:#7c2d12;font-size:14px;line-height:1.8}@media(max-width:960px){.az-eg-terms{grid-template-columns:1fr;gap:24px}.az-eg-toc{position:static}}<\/style><section class=\"az-eg-sec\"><div class=\"az-eg-wrap\"><div class=\"az-eg-terms\"><nav class=\"az-eg-toc\" aria-label=\"On this page\"><b>Contents<\/b><ol><li><a href=\"#t1\">Definitions and scope<\/a><\/li><li><a href=\"#t2\">Use of the website and technical content<\/a><\/li><li><a href=\"#t3\">Quotations and orders<\/a><\/li><li><a href=\"#t4\">Technical responsibility and approvals<\/a><\/li><li><a href=\"#t5\">Supply, delivery and acceptance<\/a><\/li><li><a href=\"#t6\">Installation, testing and commissioning<\/a><\/li><li><a href=\"#t7\">Warranty<\/a><\/li><li><a href=\"#t8\">Inspection and maintenance<\/a><\/li><li><a href=\"#t9\">Returns and exchanges<\/a><\/li><li><a href=\"#t10\">Payment and title<\/a><\/li><li><a href=\"#t11\">Limitation of liability<\/a><\/li><li><a href=\"#t12\">Force majeure<\/a><\/li><li><a href=\"#t13\">Intellectual property<\/a><\/li><li><a href=\"#t14\">Personal data<\/a><\/li><li><a href=\"#t15\">Governing law and disputes<\/a><\/li><li><a href=\"#t16\">Changes and contact<\/a><\/li><\/ol><\/nav><div class=\"az-eg-tm\"><section id=\"t1\"><h2><span dir=\"ltr\">01<\/span>Definitions and scope<\/h2><p>\u201cAZEIDK Egypt\u201d is the AZEIDK Group operation in the Arab Republic of Egypt that supplies, installs and maintains fire protection systems. The \u201cClient\u201d is any person or entity that uses this website, requests a quotation or contracts with us.<\/p><p>These terms apply to the use of this website and to quotations, supply orders, installation and maintenance. Where they conflict, the specific terms of the quotation or signed contract prevail.<\/p><\/section><section id=\"t2\"><h2><span dir=\"ltr\">02<\/span>Use of the website and technical content<\/h2><p>Technical information on this website, including datasheets, technical submittals and guides, is provided for information and guidance. It does not replace the engineered design approved by a qualified consultant for each project.<\/p><p>Specifications and approvals vary by model; the final reference is the datasheet and approval certificate of the model supplied. Manufacturers may update specifications without notice.<\/p><p>Brand names and logos, including client and certification-body logos, belong to their owners. Their appearance does not imply partnership or endorsement beyond what is expressly stated.<\/p><\/section><section id=\"t3\"><h2><span dir=\"ltr\">03<\/span>Quotations and orders<\/h2><ul><li>A quotation is valid for the period stated in it and lapses afterwards unless we confirm it in writing.<\/li><li>Quantities and models are based on the drawings, BOQs and information provided by the Client; changes may affect price and lead time.<\/li><li>Prices are in Egyptian pounds unless stated otherwise, and each quotation states whether VAT is included.<\/li><li>An order becomes binding only once accepted by us in writing, or through a purchase order or signed contract.<\/li><\/ul><\/section><section id=\"t4\"><h2><span dir=\"ltr\">04<\/span>Technical responsibility and approvals<\/h2><ul><li>Fire protection system design and selection is the responsibility of the owner and their consultant, in line with the Egyptian Fire Protection Code and the relevant NFPA reference standards.<\/li><li>We provide technical submittals, datasheets and available product certificates for the consultant\u2019s review.<\/li><li>Obtaining General Administration of Civil Protection approvals and building licences is the owner\u2019s responsibility unless the contract states otherwise.<\/li><li>We supply the models approved in the quotation; any alternative requires the written approval of the Client or consultant.<\/li><\/ul><\/section><section id=\"t5\"><h2><span dir=\"ltr\">05<\/span>Supply, delivery and acceptance<\/h2><ul><li>Lead times are estimates and start from order approval, receipt of the down payment and, where required, submittal approval.<\/li><li>The Client should inspect goods on receipt, before signing the delivery note, and record any visible damage or shortage on that note.<\/li><li>Responsibility for the goods passes to the Client on delivery to the agreed site or store.<\/li><\/ul><\/section><section id=\"t6\"><h2><span dir=\"ltr\">06<\/span>Installation, testing and commissioning<\/h2><p>Where installation is contracted, the Client prepares the site: safe access, power and water supplies, clear work areas and coordination with other contractors.<\/p><p>Acceptance and commissioning tests are carried out with the Client\u2019s or consultant\u2019s representative, and test records and handover documents are delivered on completion. Delays caused by site unreadiness extend the programme accordingly.<\/p><\/section><section id=\"t7\"><h2><span dir=\"ltr\">07<\/span>Warranty<\/h2><ul><li>Products carry the manufacturer\u2019s warranty under its terms and period, as stated in the datasheet or warranty certificate.<\/li><li>Installation works performed by AZEIDK Egypt are warranted for the period set in the contract.<\/li><li>The warranty excludes faults caused by misuse, installation or modification by others, lack of periodic inspection and maintenance, accidents or abnormal conditions.<\/li><\/ul><\/section><section id=\"t8\"><h2><span dir=\"ltr\">08<\/span>Inspection and maintenance<\/h2><p>Fire protection systems require periodic inspection, testing and maintenance, such as NFPA 25 for water-based systems and NFPA 10 for extinguishers. Maintenance is carried out under the scope and visit schedule of the maintenance contract.<\/p><p>We issue a visit report with findings and recommendations; carrying out recommended repairs or replacements remains the Client\u2019s responsibility unless covered by the contract.<\/p><\/section><section id=\"t9\"><h2><span dir=\"ltr\">09<\/span>Returns and exchanges<\/h2><ul><li>Custom-made or specially imported products, installed or commissioned items, and refilled extinguishers cannot be returned or exchanged except for manufacturing defects.<\/li><li>Unused standard products in original packaging may be returned by written agreement.<\/li><li>This does not affect consumer rights under Egyptian Consumer Protection Law No. 181 of 2018 where applicable.<\/li><\/ul><\/section><section id=\"t10\"><h2><span dir=\"ltr\">10<\/span>Payment and title<\/h2><p>Payment follows the terms in the quotation or contract. Title to the goods remains with AZEIDK Egypt until full payment, unless agreed otherwise in writing.<\/p><\/section><section id=\"t11\"><h2><span dir=\"ltr\">11<\/span>Limitation of liability<\/h2><p>To the extent permitted by law, AZEIDK Egypt is not liable for indirect or consequential losses such as loss of profit or business interruption, and its total liability for any order is limited to the value of that order.<\/p><p>AZEIDK Egypt is not responsible for the consequences of design deficiencies by others, or of operating or maintaining systems contrary to manufacturer instructions and approved standards.<\/p><\/section><section id=\"t12\"><h2><span dir=\"ltr\">12<\/span>Force majeure<\/h2><p>Neither party is in breach if performance is delayed by circumstances beyond its control, such as government decisions, import or shipping restrictions, natural disasters or civil unrest. Deadlines are extended for as long as such circumstances last.<\/p><\/section><section id=\"t13\"><h2><span dir=\"ltr\">13<\/span>Intellectual property<\/h2><p>Website content, including text, images and designs, is owned by AZEIDK Group or used under licence and may not be copied or republished for commercial purposes without written permission. Published datasheets may be used for project submission and approval.<\/p><\/section><section id=\"t14\"><h2><span dir=\"ltr\">14<\/span>Personal data<\/h2><p>We handle personal data in line with our <a href=\"\/en\/eg\/privacy-policy\/\">Privacy Policy<\/a> and Egyptian Personal Data Protection Law No. 151 of 2020.<\/p><\/section><section id=\"t15\"><h2><span dir=\"ltr\">15<\/span>Governing law and disputes<\/h2><p>These terms are governed by the laws of the Arab Republic of Egypt. The parties will first seek an amicable settlement; failing that, the competent Egyptian courts in Cairo have jurisdiction unless the contract provides for arbitration.<\/p><\/section><section id=\"t16\"><h2><span dir=\"ltr\">16<\/span>Changes and contact<\/h2><p>We may update these terms from time to time; the version published on the website at the date of the order applies. Enquiries: <a href=\"tel:+201205000234\">+20 120 500 0234<\/a> \u00b7 <a href=\"mailto:info@azeidk.com\">info@azeidk.com<\/a> \u00b7 Head office: 81 Mohamed Mokled St, 8th District, Nasr City, Cairo.<\/p><\/section><p class=\"az-eg-note2\">Specific terms in a quotation or signed contract prevail over these general terms where they conflict.<\/p><\/div><\/div><\/div><\/section><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home Terms &#038; Conditions Last updated: 29 October 2026 Terms &#038; Conditions The terms governing use of the AZEIDK Egypt website, quotations, and the supply, installation and maintenance of fire protection systems. 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